Tech Support
"I tell people that your products are superb, of course. But even more important, I tell them the conscientious support and consideration you and your staff give your customers is unmatched anywhere. Thank you for the generous support you have provided me over the years."
A. Morton, St. Paul, MN
"Not ONE of the other software vendors I deal with has HALF the responsiveness to or consideration for their customers that you do. Keep up the good work!"
Carroll Slemaker, El Torro, CA
Table of Contents for this page:
- If you need help
- To report a possible bug
- To make a suggestion
- User Discussion Forum
- Other VEDIT related websites
If you need help:
- Refer to the ERRATA.TXT, WHATSNEW.TXT and README.TXT files in the directory into which VEDIT was installed.
- If you haven't already done so, press <F1> while in VEDIT for on-line help. The on-line help is very extensive and often provides immediate answers. For example, pressing <F1> inside the Search dialog box explains how to search for control characters, newlines, etc.; it also covers pattern matching and regular expressions in detail.
- Check the FAQ section for answers to frequently asked sales and technical questions.
- Check the User Forum. This is a great way to interact with other users, share ideas and macros, and get help during off-hours.
- If do you need to contact us, we are available - Mon-Fri, 9-5pm (Eastern
Standard Time).
When contacting us, please be prepared with the following information:
- Registration information (Company, registered user's name). If necessary, register now!
- The exact version number and date of VEDIT as displayed in {HELP, About}.
- The serial number displayed in {HELP, About}.
- The version of Windows you are running, e.g. Windows 95, 98, ME, NT, 2000 or XP, or you are running another operating system, please emphasize that.
- If the files are on a network, please indicate that.
- Send your technical question to , or for complete contact information, click here.
Note: For support via e-mail, we try to reply within a few hours, but please allow up to 48 hours for a response.
To report a possible bug:
- We prefer to have all bug reports e-mailed to us at
. Please include:
- The exact version number and date of VEDIT as displayed in {HELP, About}.
- The serial number displayed in {HELP, About}.
- The version of Windows you are running, e.g. Windows 95, 98, ME, NT, 2000 or XP, or if you are running another operating system, please emphasize that.
- If the files are on a network, please indicate that.
- The exact steps to replicate the problem, if possible. You can attach files to the e-mail.
- If you cannot e-mail us, you can fill out the bug report form on this website.
- Very few "crashes" are reported with VEDIT. Before reporting a "crash", please re-boot your computer and then check if you are still having problems. (Another program or operation might have made Windows unstable.)
- Check the User Forum. We discuss problems, limitations and work-arounds here. It is also a great way to interact with other users, share ideas and macros, and get help during off-hours.
- If you urgently need to discuss a possible bug, call us at (734) 426-7500 - Mon-Fri, 9-6pm (EST). If possible, e-mail us the information above before calling.
We will typically notify you within one day on whether or not we can replicate your bug report. We try hard to fix all serious bugs within a few days. We will then notify you when we release a new version which corrects your reported problem; we may first send you a preliminary version to test.
To make a suggestion:
We welcome all suggestions which can be sent to us in several ways:
- Suggestions can be e-mailed to us at
.
Please include:
- The exact version number and date of VEDIT as listed in {HELP, About}
- The version of Windows you are running, e.g. Windows 95, 98, ME, NT, 2000 or XP, or if you are running another operating system, please emphasize that.
- If you cannot e-mail us, you can fill out the suggestion form on this website.
- Check the User Forum. It includes an area in which we discuss suggestions with users. It often helps us to get feedback from additional users before implementing suggestions. The Discussion forum is also a great way to interact with other users, share ideas and macros, and get help during off-hours.
User Discussion Forum:
We encourage all users to join the User Forum. It is a great way to interact with other users, share ideas and macros, and get help during off-hours. It is exceptionally easy to use with an Explorer-like interface. It has many options, including receiving new messages from topics that interest you via e-mail. You can then also reply by e-mail. It is current organized into the following topics:
- VEDIT Sales and Info
- VEDIT Technical Support
- Installation, Configuration
- Startup, File Open, Exit
- Basic editing, Block operations
- Search and Replace
- Keyboard, keystroke macros
- Printing, Word processing
- Program development
- Compiler support
- Hex, Binary, EBCDIC
- Converting, Translating
- Wildfile, Other macros
- Error messages, Crashes
- Hints, tips, shortcuts
- VEDIT Suggestions
- VEDIT User Applications
- VEDIT Macro Library
- VEDIT Macro Language Support
- Classified Ads
- Forum - How to use it
Other VEDIT related websites:
Enthusiastic VEDIT user Christian Ziemski has his own VEDIT website with over 100 additional macros. Some, but not all, of the macros are also available in the user discussion forum.
Enthusiastic VEDIT user Scott Lambert also has his own VEDIT website which includes a large library of VEDIT macros that he is writing and collecting.
Enthusiastic VEDIT user Pauli Lindgren also has his own VEDIT website which includes a large library of VEDIT macros that he has written.
(Greenview does not endorse theses or any other websites.)